What are the Belveo guarantees?Updated 3 days ago

We wish to bring you the most long-lasting experience.

Designed to stand the test of time, our products are flexible, made from robust materials, and require very little maintenance.

The structure of our parasols is covered by a 3-year warranty—exceeding the legal warranty requirements.

Our polyester canopies are guaranteed for 2 years against fading.
Our olefin canopies are guaranteed for 5 years against fading.
Our acrylic canopies are guaranteed for 7 years against fading.

In case something goes wrong, we’ve got you covered: our products are designed to be easily assembled and disassembled. If an issue arises despite the excellent design and quality of your product, we’ll help you fix it quickly and affordably.

To make maintenance and repairs even easier, we also provide video tutorials that guide you step-by-step.

If you encounter a problem during the warranty period, just contact us (by email, through the chat on our website, etc.) and provide as much information as possible (the product concerned, your order number, details about the issue, photos, etc.).

This information will help us determine the best solution for you—such as sending a replacement part.

We may ask for a photo of the damaged or faulty product to ensure we send the correct part.

We take great care to provide durable products and are fully committed to your satisfaction when it comes to after-sales service.

If you have any questions about our warranties, feel free to email us at [email protected]. Our team will be happy to assist you.