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FAQ 🇬🇧

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Help Center - Belveo

We announce a delivery time of between 3 and 5 working days (this is excluding pre orders). This means that you can sometimes be delivered earlier and sometimes a bit later, depending on the activity peaks.
You can change your allotted day or timeslot and request the package to arrive at the bottom of your building or house. 
Once you have placed an order on our website, your order will go directly to our warehouse to be packaged for delivery.
Normally, once you make an order on our website it will be dispatched the next day !
We estimate a delivery time of between 3 and 5  working days, taking into account unexpected circumstances that may arise ( strikes, public holiday or road works etc.). 📦
For orders containing pre-ordered items, we will by default deliver once all items are in stock. If you wish to receive products that are in stock earlier, it is possible! Send us an e-mail to contact@belveo.com.

📆 How long does it take to be delivered ?

1. We prepare your order

As soon as we receive your order, we will start the preparation process with our logistics partner. You will then receive an email indicating that your order is being prepared. If one of the items in your order is a pre-order, you can send us an email on contact@belveo.com indicating "Pre-order" in the subject. Our team will then be able to help you organise your delivery arrangements (in 1 or 2 instalments) 

2. Your order is on its way

Once ready, your order will be collected by a carrier qualified to transport your product: Tuffnells, XDP or Parcelforce. You will then receive a second email to confirm that your order has been shipped and is being delivered. In this email you will find the link to track your order. Please note that the delivery is made at the door of your building/house. 
3. You receive your order

Finally, you will receive a final delivery confirmation email. In this e-mail you will have the possibility to inform us of any problems with your delivery. 


⚠️ If a parcel arrives damaged, here are the steps to follow:

After delivery, please contact us at contact@belveo.com ! Inform us of the situation by providing as much information as possible (photos, product references, problems faced, missing products etc...). We will then come back to you as soon as possible to help you. 

4. You can cancel your purchase

Remember that you have 30 days to withdraw from your purchase.

📥 How do I track and receive my order ?

😫 If your parcel arrived damaged, it may have been affected during transport. No problem! 

First of all, if the box is damaged, we strongly recommend that you take pictures before opening it. Don’t be afraid to open it after you have taken a picture. 📸 The case is most often that the boxes are damaged during transportation but in reality the products are fine. 

Check that everything works. If by any chance a part is broken, do not hesitate to take a picture and to contact us by email at contact@belveo.com

This way, our after-sales team can solve the problem as quickly as possible and if necessary send you a spare part.

😱 My order arrived damaged. What should I do ?

In real-life tests, winds of up to 90km/h have been measured with the parasol in the horizontal position and it does not break. As a general recommendation, we would like to appeal to our customers' common sense and recommend not to use our Belveo parasols when the local weather service announces winds of more than 80 km/h. 💨

🌪 What is the wind resistance of my Belveo paraso

You can weight down your parasol's slabs with water or sand. Note, however, that sand is heavier than water - this may be important especially if you want to move your parasol/tiles regularly. 💦 

The more weight the parasol has, the more stable it will be against the wind. We therefore advise weighting with sand if possible.

💨 If you are in a very windy area: if possible, we advise you to use our roller feet, as these feet are heavier once weighted than our slabs.

Get more information

🚚 Delivery & Shipping

🛒 Managing my order

🔁 Refunds, returns and claims

☀️ Our products

⛱️ Our parasols

🌪️ Wind resistance

🧱 Parasol bases

🛡️ Our canopies

🧼 Belveo maintenance

💫 The patented Belveo System

🔧 Repairability

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