Have a question about one of our products? Do you want technical explanations, information about installation or delivery?. To contact us by telephone, please first outline your enquiry via the chat function at the bottom right of our website. You wi

Have a question about one of our products? Do you want technical explanations, information about installation or delivery?To contact us by telephone, please first outline your enquiry via the chat function at the bottom right of our website. You will receive an initial written response within 48 hours on working days. You can then book a telephone appointment with a member of our customer service team if required.We have chosen to operate on an appointment-only basis to ensure that calls are handled efficiently. From experience, we know that it is very often impossible to respond instantly to your enquiries or complaints. Indeed, a minimum amount of verification is often required before we can provide you with an accurate answer (checking your file, liaising with the carrier, identifying the correct spare part, etc.). We prefer to provide you with an accurate answer rather than a quick but approximate one.Your time is valuable, so we prefer to get back to you once we have all the facts to hand to resolve the situation. Once these checks have been carried out, it is of course possible to arrange a telephone appointment to discuss the matter in person.Our team can be reached from Monday to Friday, from 8:30am to 11:30pm and from 1:00pm to 5:00pm.If you want to contact us for customer support, we suggest filling out this <a href="https://faq-uk.gorgias.help/en-US/contact">contact form</a>.

📞By Phone

You can use the Chat if you want to have information about our products. Our team is available from Monday to Friday from 8:30 AM to 11:30 PM and from 1:00 PM to 5:00 PM. We will respond to you as soon as possible via the Chat!. For any requests, ple

You can use the Chat if you want to have information about our products.Our team is available from Monday to Friday from 8:30 AM to 11:30 PM and from 1:00 PM to 5:00 PM. We will respond to you as soon as possible via the Chat!For any requests, please contact us via <a href="https://belveo.co.uk/?gs_open_chat" id="isPasted">our virtual assistant</a> or via <a href="mailto:contact@belveo.com">contact@belveo.com</a> quoting your order number and attaching photos, so that we can get back to you as soon as possible.&#xA0;

💬By Chat and email

Would you like to tell us about an after-sales case? Contact us using this form! 
Share your photos with us to illustrate your story.

Do you have a question or a request for information about our products? Our sales advisers are available to talk to you from Monday to Friday!

FAQ 🇬🇧

Contact us

How much will I pay for my delivery?

How long does delivery take?

How do I track and receive my order?

Delivery & Shipping

How do I pay for my order ?

I entered the wrong address, how do I change it?

Managing my order

How do I return one or more items?

What are the conditions and timeframe for reimbursement?

My package arrived damaged. What can I do?

Refund of your sample order

Refunds, returns and claims

Why the difference in price of parasols?

Where are our products made?

What are the Belveo guarantees?

Our products

Cantilever vs. Centre-pole: what are the differences?

🧵 What materials are used?

Are the parasols canopies interchangeable?

📏 What is the diameter of the mast of Belveo parasols?

💦 What's the difference between water repellent and waterproof?

🔆 Which protective cover for my parasol?

Our parasols

🌪 What is the wind resistance of my Belveo parasol?

🌬 When to close my Belveo parasol?

💨 How is the resistance of Belveo parasols ensured?

Wind resistance

🪨Which base should I use for my Belveo® parasol?

❓What should I weight the slabs of my parasol with?

⛱ Is it possible to attach the parasol to the ground without using tiles?

Parasol bases

🧶What is the difference between our fabrics?

⛱ How to change the canopy of our parasols?

❓What canopy model is compatible with my Belveo parasol?

⛱ Do the canopies fade?

Our canopies

❓How do I take care my Belveo parasol canopy?

✅What are the safety instructions for using Belveo parasols?

Belveo maintenance

📜Why the patented Belveo system?

💨How BELVEO answer to your problematic?

The patented Belveo System

👨Parasol's head

🏗️Crank block

🦴Parasol ribs

🪢Cords

👟Mast Base

Repairability