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FAQ 🇬🇧

You can use the Chat if you want to have information about our products.Our team is available from Monday to Friday&#xA0;from 8:30 AM to 11:30 PM and from 1:00 PM to 5:00 PM. We will respond to you as soon as possible via the Chat!If you want to contact us for after-sales service, we suggest you fill out this <a href="https://faq-uk.gorgias.help/en-US/contact">contact form</a>.

You can use the Chat if you want to have information about our products. Our team is available from Monday to Friday from 8:30 AM to 11:30 PM and from 1:00 PM to 5:00 PM. We will respond to you as soon as possible via the Chat!. If you want to contac

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☎️ Contact us

💸How much will I pay for my delivery?

📆 What are the delivery times?

📥 How do I track and receive my order?

🚚 Delivery & Shipping

💸How do I pay for my order ?

🙈I got the wrong address, how do I change it?

🛒 Managing my order

📫 How do I return one or more items?

💳 What are the conditions and timeframe for reimbursement?

😱 My package arrived damaged. What can I do?

🔁 Refunds, returns and claims

💸 Why the difference in price of parasols?

🌎 Where are our products made?

✅ What are the Belveo guarantees?

☀️ Our products

⛱ cantilever vs. central: what are the differences?

🧵 What materials are used?

⛱ Are the parasols canopies interchangeable?

📏 What is the diameter of the mast of Belveo parasols?

💦 What's the difference between water repellent and waterproof?

🔆 Which protective cover for my parasol?

⛱️ Our parasols

🌪 What is the wind resistance of my Belveo parasol?

🌬 When to close my Belveo parasol?

💨 How is the resistance of Belveo parasols ensured?

🌪️ Wind resistance

🪨Which base should I use for my Belveo® parasol?

❓What should I weight the slabs of my parasol with?

⛱ Is it possible to attach the parasol to the ground without using tiles?

🧱 Parasol bases

🧶What is the difference between our fabrics?

⛱ How to change the canopy of our parasols?

❓What canopy model is compatible with my Belveo parasol?

⛱ Do the canopies fade?

🛡️ Our canopies

❓How do I take care my Belveo parasol canopy?

✅What are the safety instructions for using Belveo parasols?

🧴My parasol is squeaking, what can I do?

🧼  Belveo maintenance

📜Why the patented Belveo system?

💨How BELVEO answer to your problematic?

💫 The patented Belveo System

👨Parasol's head

🏗️Crank block

🦴Parasol ribs

🪢Cords

👟Mast Base

🔧 Repairability

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💬By ChatUpdated 2 days ago