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FAQ 🇬🇧

You can use the Chat if you want to have information about our products.Our team is available from Monday to Friday&#xA0;from 8:30 AM to 11:30 PM and from 1:00 PM to 5:00 PM. We will respond to you as soon as possible via the Chat!If you want to contact us for after-sales service, we suggest you fill out this <a href="https://faq-uk.gorgias.help/en-US/contact">contact form</a>.

You can use the Chat if you want to have information about our products. Our team is available from Monday to Friday from 8:30 AM to 11:30 PM and from 1:00 PM to 5:00 PM. We will respond to you as soon as possible via the Chat!. If you want to contac

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How much will I pay for my delivery?

How long does delivery take?

How do I track and receive my order?

Delivery & Shipping

How do I pay for my order ?

I entered the wrong address, how do I change it?

Managing my order

How do I return one or more items?

What are the conditions and timeframe for reimbursement?

My package arrived damaged. What can I do?

Refund of your sample order

Refunds, returns and claims

Why the difference in price of parasols?

Where are our products made?

What are the Belveo guarantees?

Our products

Cantilever vs. Centre-pole: what are the differences?

🧵 What materials are used?

Are the parasols canopies interchangeable?

📏 What is the diameter of the mast of Belveo parasols?

💦 What's the difference between water repellent and waterproof?

🔆 Which protective cover for my parasol?

Our parasols

🌪 What is the wind resistance of my Belveo parasol?

🌬 When to close my Belveo parasol?

💨 How is the resistance of Belveo parasols ensured?

Wind resistance

🪨Which base should I use for my Belveo® parasol?

❓What should I weight the slabs of my parasol with?

⛱ Is it possible to attach the parasol to the ground without using tiles?

Parasol bases

🧶What is the difference between our fabrics?

⛱ How to change the canopy of our parasols?

❓What canopy model is compatible with my Belveo parasol?

⛱ Do the canopies fade?

Our canopies

❓How do I take care my Belveo parasol canopy?

✅What are the safety instructions for using Belveo parasols?

🧴My parasol is squeaking, what can I do?

Belveo maintenance

📜Why the patented Belveo system?

💨How BELVEO answer to your problematic?

The patented Belveo System

👨Parasol's head

🏗️Crank block

🦴Parasol ribs

🪢Cords

👟Mast Base

Repairability

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💬By ChatUpdated a year ago