How do I return one or more items?Updated 5 days ago
You have placed an order but finally the parasol you have chosen is too big for your terrace, or the color does not match your exterior? No problem.
For any requests, please contact us via our virtual assistant
1️⃣ Pack your package
Have your Belveo products been unpacked? Do you still have the original carton?
Items returned incomplete, damaged or spoiled are not accepted for return and are systematically refused upon receipt of the return. If you no longer have the packaging or if it is not in its original condition, you can return your items but in neutral packaging. However, you will be charged a restocking fee (30% of the product amount maximum).
2️⃣ Returning your package
Regarding the return, you have two options:
You can schedule a shipment yourself with the provider of your choice. In this case, you will pay the carrier directly for the return of your product. Here is the address of our warehouse :
Guardian Warehousing
Noose Ln, Willenhall WV13 3AP
We can organise a pick-up at your place, for a return to our warehouse. In this case, do you have any preferences of day and time? If so, please inform us directly by email. In this case, the return shipping costs will be deducted from your refund.
After receiving the products you are going to send back, we will be able to refund your order/product(s).
You have of course the legal right of withdrawal. Here is the extract of our General Conditions of Sales which refers to it:
Article 7 - Right of withdrawal and return of products
You have 30 days from the date you receive your order to exercise your right of withdrawal, without having to provide any reason. This period is extended to 60 days for purchases of garden furniture sets, armchairs and coffee tables.
You must notify us of your decision to withdraw from your order. You can submit your request directly through our online assistant.
Returns must be made in their original condition and complete, including all packaging, accessories and instructions. Please note that if you return incomplete, damaged or deteriorated items, you may be charged a restocking or refurbishment fee. Products that have been damaged to such an extent that they can no longer be used or resold cannot be accepted for return.
You must return your items, at your own expense and using the carrier of your choice, to the following address:
1, Amco Park
Acanthus Rd
Redditch B98 9EX
United Kingdom
Please contact us if you would like assistance in finding a suitable carrier.
Once the returned products have been received and inspected, the amounts paid for the original order will be refunded using the same payment method as the one used when placing the order. The refund will be processed within the applicable timeframe, provided that all return conditions have been met.
Belveo UK Ltd will refund the amounts paid by the customer, excluding the return shipping costs, which remain the customer’s responsibility. Accordingly, when the right of withdrawal is exercised, Belveo UK Ltd will process the refund, excluding return costs, within 30 days of receiving notification of the withdrawal request and using the same payment method as the one used for the original order.