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FAQ 🇬🇧

At Belveo, we want our customers to make the best possible choice when purchasing outdoor furniture.That&#x2019;s why we offer a 100% refund on all sample orders in the form of a voucher, redeemable on our website belveo.fr.For any requests, please contact us via <a href="https://belveo.co.uk/?gs_open_chat" id="isPasted">our virtual assistant</a>See you soon!

At Belveo, we want our customers to make the best possible choice when purchasing outdoor furniture. That’s why we offer a 100% refund on all sample orders in the form of a voucher, redeemable on our website belveo.fr. For any requests, please contac

Refund of your sample order

Refunds, returns and claims

How much will I pay for my delivery?

How long does delivery take?

How do I track and receive my order?

Delivery & Shipping

How do I pay for my order ?

I entered the wrong address, how do I change it?

Managing my order

How do I return one or more items?

What are the conditions and timeframe for reimbursement?

My package arrived damaged. What can I do?

Why the difference in price of parasols?

Where are our products made?

What are the Belveo guarantees?

Our products

Cantilever vs. Centre-pole: what are the differences?

🧵 What materials are used?

Are the parasols canopies interchangeable?

📏 What is the diameter of the mast of Belveo parasols?

💦 What's the difference between water repellent and waterproof?

🔆 Which protective cover for my parasol?

Our parasols

🌪 What is the wind resistance of my Belveo parasol?

🌬 When to close my Belveo parasol?

💨 How is the resistance of Belveo parasols ensured?

Wind resistance

🪨Which base should I use for my Belveo® parasol?

❓What should I weight the slabs of my parasol with?

⛱ Is it possible to attach the parasol to the ground without using tiles?

Parasol bases

🧶What is the difference between our fabrics?

⛱ How to change the canopy of our parasols?

❓What canopy model is compatible with my Belveo parasol?

⛱ Do the canopies fade?

Our canopies

❓How do I take care my Belveo parasol canopy?

✅What are the safety instructions for using Belveo parasols?

Belveo maintenance

📜Why the patented Belveo system?

💨How BELVEO answer to your problematic?

The patented Belveo System

👨Parasol's head

🏗️Crank block

🦴Parasol ribs

🪢Cords

👟Mast Base

Repairability

📞By Phone

💬By Chat and email

Contact us

Refund of your sample orderUpdated 4 days ago