Is the head of your cantilever parasol broken? Don't worry!. Firstly, please get in touch with us so we can arrange for a replacement part if your parasol is still within its warranty period. If your warranty has expired, you can find the necessary p
Encountering a problem with your crank block? Don't worry! Contact us for a replacement part if under warranty. Otherwise, visit our "Spare Parts" section. We provide tutorial videos for repairing crank blocks for both centre pole and cantilever para
If a rib on your parasol has failed, we're here to help. First, email us photos and a detailed description of the issue. We'll analyse the faulty part and send you the appropriate rib. Once you have the new rib, follow this video for an easy replacem
Our parasol cords are key components, but they can wear over time. Note that cords are consumables and may deteriorate with regular use. If your parasol's cord is defective, we're here to help. If under warranty, email us for a free replacement. Othe
The base of your parasol might become defective over time. If so, don't worry – we've got you covered. If still under warranty, email us to request a spare part, which we'll provide free of charge. If your warranty has expired, visit our "Spare Parts